Frequently asked questions
FAQ's
Nutripharm Life Sciences Pvt. Ltd. was founded in 2019 by Arjun and Pradeep to prioritize authentic sports and wellness nutrition in India.
As part of our mission, we never endorse any misleading Local brands or Indian Origin International brands and continuously striving to expose those brands. We provide genuine health supplements from 45+ international brands (300+ products), offer custom recommendations and diet consultations, and avoid misleading local brands .
We focus exclusively on verified international brands for supreme quality, exposing subpar local or imitation products to ensure customer safety and results. We procure, store, package, and transport nutraceuticals with utmost care, serving 2500+ happy customers since 2019 .
We’re South India’s top-rated supplement store, proudly serving fitness enthusiasts with premium, genuine products. We are based in Tamil Nadu, Coimbatore.
We clearly list all ingredients on labels and avoid common allergens where possible; check product pages for specifics or contact us for custom needs
Choose based on goals like muscle gain, weight loss, or immunity—use our product guides or consult a nutritionist. Start with recommended dosages.
Yes, but check for interactions on product pages or with a doctor, especially if on medication
Results vary by individual (diet, exercise, consistency); most notice effects in 2-4 weeks with proper use
Free shipping applies to all Tamil Nadu orders and those outside over ₹7000; otherwise, a flat ₹200 charge applies.
Orders dispatch in 24-48 hours (excluding weekends/holidays), with 3-7 business days for delivery, varying by location and courier.
Delays may occur due to location, courier issues, or events like strikes; track your order for updates.
Receive a shipping confirmation email with tracking details post-dispatch—use it to monitor status.
Yes, within 24 hours via support@nutripharm.in or contact: 7448442644. Refunds process in 2-3 business days .
Ensure accuracy, including contact number/email; we’re not liable for delays from errors.
Couriers attempt multiple deliveries; reschedule or collect from their facility if needed.
No, currently limited to India only.
Yes, some items may be restricted; we’ll notify or cancel if undeliverable .
Only unopened, unused items in original packaging with invoice; no returns on opened supplements due to hygiene and perishability concerns. Product Unboxing video is mandatory for any return / replacement claims.
Cancellations within 24 hours of order; returns typically within 7-15 days of delivery, subject to inspection. Product Unboxing video is mandatory for any return / replacement claims.
Email support@nutripharm.in with order details, photos of issue/packaging, and reason; we’ll confirm eligibility and guide next steps. Supporting email Address is : mailtonutripharm@gmail.com
Approved refunds credit original payment method in 2-3 business days (up to 7 for some banks); track via confirmation email.
No refunds for change of mind, used/opened products, or delivery refusal without valid reason; shipping fees may apply on returns
Refunds or replacements issued if verified (provide unboxing videos which is mandatory); we cover return shipping in such cases.
Yes, for same product if damaged/wrong, subject to stock availability.